Privacy Policy
Last Updated: October 2025
At timekeepen, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and services.
Information We Collect
Personal Information
When you contact us or use our services, we may collect the following personal information:
- Name and contact details (email address, phone number)
- Information about your timepiece and service requirements
- Communication history with our team
- Service records and documentation
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website and search terms used
- Device information and operating system
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our watch repair services
- Communication: To respond to your inquiries, provide quotes, and send service updates
- Documentation: To maintain service records and history of work performed
- Business Operations: To process payments, manage appointments, and conduct business activities
- Website Improvement: To analyze site usage and enhance user experience
- Marketing: To send promotional communications (only with your consent, which you can withdraw at any time)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
For marketing communications and non-essential cookies, we process data based on your explicit consent.
Contract Fulfillment
To provide requested watch repair services and fulfill our contractual obligations.
Legitimate Interest
For business operations, fraud prevention, and improving our services when it doesn't override your privacy rights.
Legal Obligation
To comply with tax laws, accounting requirements, and other regulatory obligations.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information:
- Secure socket layer (SSL) encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Limited access to personal information on a need-to-know basis
- Secure disposal of physical and electronic records when no longer needed
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard practices to safeguard your data.
Information Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: With third-party vendors who assist with payment processing, website hosting, and analytics (under strict confidentiality agreements)
- Parts Suppliers: Limited information necessary for sourcing components (e.g., watch model details)
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification to affected parties)
- With Your Consent: For any other purpose disclosed to you at the time of collection
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Contact Form Submissions: 3 years from last contact
- Service Records: 5 years after service completion
- Financial Records: 7 years as required by Canadian tax law
- Marketing Data: Until consent is withdrawn or contact becomes inactive
- Website Analytics: As specified in our Cookie Policy
After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.
Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Data Portability
Receive your personal information in a structured, commonly used format.
Right to Object
Object to processing of your personal information for direct marketing or other purposes.
Right to Withdraw Consent
Withdraw consent for processing at any time (without affecting prior lawful processing).
Right to Lodge a Complaint
File a complaint with the appropriate data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Third-Party Services
Our website may use the following third-party services:
- Google Analytics: For website traffic analysis (see Cookie Policy for opt-out options)
- Payment Processors: For secure payment handling (subject to their privacy policies)
- Email Service Providers: For communication management
- Website Hosting: For secure data storage and site functionality
These third parties have their own privacy policies governing how they use information. We encourage you to review their policies as well.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Provide opportunity to review changes before they take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
timekeepen
Email: [email protected]
Phone: +1 (604) 873-2156
Address: 1245 West Broadway, Vancouver, BC V6H 1G7
We will make every effort to respond to your inquiry promptly and address your concerns appropriately.